Direct Purchases from AliveCor:
If you bought your Kardia 12L directly from AliveCor, free returns can be initiated by contacting Customer Care at (844) 620-1060 or ClinicalSupport@alivecor.com. AliveCor will provide a pre-paid shipping label. There are no return fees.
Purchases from Other Resellers:
For devices purchased through third-party resellers, please contact your sales representative for details on their return policy.